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Free Shipping within Australia on orders over $100

DOMESTIC SHIPPING (AUSTRALIA)

We offer free courier shipping for orders over $100! 

If your order is under $100, then shipping is a flat rate of $10.

We aim to ship your order within 2 business days. 

We use a courier service and therefore cannot post to PO Boxes or Parcel Lockers, please only provide a street address.

Authority to Leave:  At the time of checkout please advice if you authorise the package to be left unattended if you are not home.

Please be aware that once you give 'authority to leave' all responsibility for your product and delivery passes to you. 

If you do not receive your order within 7 working days of your dispatch email, please email hello@loomtowels.com so we can investigate its whereabouts and resolve the issue.

Once your order has shipped, we will send you a tracking link via email.

INTERNATIONAL SHIPPING

We ship worldwide. We aim to ship your order within 2 business days. Shipping is calculated via weight and charged accordingly. We use either TNT, TOLL or Australia Post for International orders.

If you do not receive your order within 10-14 working days (depending on your location) of your dispatch email, please email hello@loomtowels.com so we can investigate its whereabouts and resolve the issue.

Things to remember about international shipping:

  • You are responsible for any additional local customs and duties on your order. (UK orders in particular usually incur high duties and taxes.)
  • We are required by law to disclose the full value of the package contents and cannot alter this value.
  • If an order is refused by your country, you are responsible for the shipping expenses and any additional costs incurred.

Once your order has shipped, we will send you a tracking link via email.