We believe in our product and value the happiness of our customers. We ensure every towel is in perfect condition when sent to you.

If you are dissatisfied with your purchase please advise us via email to hello@loomtowels.com within 2 business days of receipt of the item you have purchased.

Please include the order number and the reasons why you are dissatisfied with the item.

We will only refund or exchange items that have not been used and are in perfect condition